BS EN 15221-3:2011

This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to ENISO9000, ENISO9001 and EN15221-2 within the framework of EN15221-1. The standard provides a link into management methods and management theories.

This European Standard is applicable to:

• FM in public and private organizations;

• client organization and service provider relationships;

• full range of facility products or facility services;

• both types of service providers in FM (internal and external);

• all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.).

This European Standard is applicable to business services (not consumer oriented).

This European Standard does not:

• replace the quality management systems of the client organization;

• provide standard forms:

  • for performance and quality management systems (delivering a quality management system);

  • for defining requirements;

  • for a measurement tool;

  • for service level;

• apply to the certification of the quality system of Facility Management (covered by ENISO9001).