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  • BS EN 15221-3:2011

    Current The latest, up-to-date edition.

    Facility Management Guidance on quality in Facility Management

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date:  31-01-2012

    Publisher:  British Standards Institution

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    Scope - (Show below) - (Hide below)

    This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to ENISO9000, ENISO9001 and EN15221-2 within the framework of EN15221-1. The standard provides a link into management methods and management theories.

    This European Standard is applicable to:

    • FM in public and private organizations;

    • client organization and service provider relationships;

    • full range of facility products or facility services;

    • both types of service providers in FM (internal and external);

    • all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.).

    This European Standard is applicable to business services (not consumer oriented).

    This European Standard does not:

    • replace the quality management systems of the client organization;

    • provide standard forms:

      • for performance and quality management systems (delivering a quality management system);

      • for defining requirements;

      • for a measurement tool;

      • for service level;

    • apply to the certification of the quality system of Facility Management (covered by ENISO9001).

    General Product Information - (Show below) - (Hide below)

    Committee FMW/1
    Document Type Standard
    Publisher British Standards Institution
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    BS 8536-1:2015 Briefing for design and construction Code of practice for facilities management (Buildings infrastructure)
    BS 8536-2:2016 Briefing for design and construction Code of practice for asset management (Linear and geographical infrastructure)
    12/30259858 DC : 0 BS 8587 - GUIDE TO FACILITY INFORMATION MANAGEMENT
    15/30315620 DC : 0 BS 8536 - FACILITY MANAGEMENT BRIEFING - CODE OF PRACTICE
    BS 8587:2012 Guide to facility information management
    12/30231186 DC : DRAFT AUG 2012 BS 8210 - GUIDE TO FACILITIES MAINTENANCE MANAGEMENT
    16/30333120 DC : 0 BS 8536-2 - BRIEFING FOR DESIGN AND CONSTRUCTION - PART 2: CODE OF PRACTICE FOR ASSET MANAGEMENT (LINEAR AND GEOGRAPHICAL INFRASTRUCTURE)
    BS 8210:2012 Guide to facilities maintenance management

    Standards Referencing This Book - (Show below) - (Hide below)

    EN 15221-4:2011 Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management
    EN 15221-5:2011 Facility Management - Part 5: Guidance on Facility Management processes
    EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    EN 15221-1:2006 Facility Management - Part 1: Terms and definitions
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    EN 15643-2:2011 Sustainability of construction works - Assessment of buildings - Part 2: Framework for the assessment of environmental performance
    EN 15221-2:2006 Facility Management - Part 2: Guidance on how to prepare Facility Management agreements
    EN ISO 9000:2015 Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)
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