BS ISO 13053-1:2011

Foreword
Introduction
1 Scope
2 Normative references
3 Symbols and abbreviated terms
4 Fundamentals of Six Sigma projects within organizations
5 Six Sigma measures
6 Six Sigma personnel and their roles
7 Minimum competencies required
8 Minimum Six Sigma training requirements
9 Six Sigma project prioritization and selection
10 Six Sigma project DMAIC methodology
11 Six Sigma project methodology - Typical tools employed
12 Monitoring a Six Sigma project
13 Critical to success factors for Six Sigma projects
14 Six Sigma infrastructures within an organization
Annex A (informative) - Sigma scores
Annex B (informative) - Training
Bibliography

Specifies a methodology for the business improvement methodology known as Six Sigma.

This part of ISO13053 describes a methodology for the business improvement methodology known as Six Sigma. The methodology typically comprises five phases: define, measure, analyse, improve and control (DMAIC).

This part of ISO13053 recommends the preferred or best practice for each of the phases of the DMAIC methodology used during the execution of a Six Sigma project. It also recommends how Six Sigma projects should be managed and describes the roles, expertise and training of the personnel involved in such projects. It is applicable to organizations using manufacturing processes as well as service and transactional processes.