BS ISO 16355-2:2017
Current
The latest, up-to-date edition.
Applications of statistical and related methods to new technology and product development process Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder
Hardcopy , PDF
English
28-02-2017
Important note : Users cannot be edited or removed once added to your Multi user PDF.
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Basic concepts of QFD
5 Integration of non-quantitative voice of customer
(VOC) and voice of stakeholder (VOS) acquisition
with customer research methods
6 Types of new technology and product development
project for which VOC and VOS can be acquired
7 VOC and VOS acquisition team membership
8 Tools for VOC and VOS acquisition and analysis
9 New technology and product development voices
Bibliography
Defines the non-quantitative approaches in the acquisition of voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods.
| Committee |
MS/6
|
| DevelopmentNote |
Supersedes 16/30270501 DC. (02/2017)
|
| DocumentType |
Standard
|
| Pages |
52
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| ISO 16355-2:2017 | Identical |
| ISO 16355-4:2017 | Applications of statistical and related methods to new technology and product development process — Part 4: Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.