BS ISO 16355-2:2017
Current
The latest, up-to-date edition.
Applications of statistical and related methods to new technology and product development process Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder
Hardcopy , PDF
English
28-02-2017
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Basic concepts of QFD
5 Integration of non-quantitative voice of customer
(VOC) and voice of stakeholder (VOS) acquisition
with customer research methods
6 Types of new technology and product development
project for which VOC and VOS can be acquired
7 VOC and VOS acquisition team membership
8 Tools for VOC and VOS acquisition and analysis
9 New technology and product development voices
Bibliography
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