BS ISO 16355-4:2017
Current
The latest, up-to-date edition.
Applications of statistical and related methods to new technology and product development process Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder
Hardcopy , PDF
English
28-02-2017
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Basic concepts of QFD
5 Integration of VOC and VOS
analysis and product
development methods
6 Types of QFD projects
7 VOC and VOS analysis team membership
8 Seven management and planning tools
9 Analysis of the voice of customer
(VOC) or voice
of stakeholder (VOS)
10 Structuring information sets
11 Prioritization
12 Quantification
Bibliography
Specifies the analysis of the voice of the customer (VOC) and the voice of the stakeholder (VOS).
| Committee |
MS/6
|
| DevelopmentNote |
Supersedes 16/30270513 DC. (03/2017)
|
| DocumentType |
Standard
|
| Pages |
36
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
| Standards | Relationship |
| ISO 16355-4:2017 | Identical |
| ISO 16355-2:2017 | Applications of statistical and related methods to new technology and product development process — Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder |
| ISO 16355-5:2017 | Applications of statistical and related methods to new technology and product development process — Part 5: Solution strategy |
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