BS ISO/IEC 13714:1995
Current
The latest, up-to-date edition.
Information technology. Document processing and related communication. User interface to telephone-based services. Voice messaging applications
Hardcopy , PDF
English
15-07-1995
1. Scope
2. Conformance
3. Normative references
4. Definitions
5. Standard elements of user/system dialogue
5.1 Voice input
5.2 DTMF input
5.3 System output
5.4 Time-outs
5.5 System response times
5.6 Basic use of the # and * keys
5.7 Language of system prompts
6. Call answering
7. Voice mail application
8. Voice bulletin boards
9. Voice message delivery
Annex A (informative) Dialogue design guidelines
Annex B (informative) Use of this standard for services
other than voice messaging
List of figures
1. Taxonomy of telephone-based services
2. The user/system model of this International
Standard
3. Control menu key allocations
4. Sample call flow for call answering
5. Key allocations before the record tone during call
answering
6. Key allocations after the record tone during call
answering
7. Typical flow for mailbox access
8. Main menu key allocations
9. A typical flow for listening to messages
10. Listen menu key allocations
11. Send menu key allocations
12. Key allocations after the record tone during
message recording
13. Typical flow for access to bulletin boards
14. Bulletin board main menu key allocations
15. Typical flow for listening to voice bulletin board
messages
16. Bulletin board listen menu key allocations
17. Key allocations after the record tone during
bulletin board message recording
18. Key allocations after leaving a recorded message
in a bulletin board
19. Key allocation for post-recording menu commands
20. Key allocations after the record tone during
message recording
21. Key allocations for playback menu commands
List of Tables
1. Results of user input at the control menu
2. Results of user input before the record tone
during call answering
3. Results of user input after the record tone during
call answering
4. Results of user input at the main menu
5. Results of user input at the listen menu
6. Results of user input at the send menu
7. Results of user input after the record tone during
message recording
8. Functions accessible from the bulletin board main
menu
9. Results of user input at the bulletin board listen
menu
10. Results of user input after the record tone during
bulletin board recording
11. Results of user input after leaving a recorded
message in a bulletin board
12. Results of user input at the post-recording menu
13. Results of user input after the record tone during
message recording
14. Results of user input at the playback menu
A.1 Different terms used for the # key
A.2 Different terms used for the * key
A.3 Suggested time-out durations for different contexts
B.1 Standard listen/playback functions
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.