BS ISO/IEC 15504-1:2004

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Concept
  4.1 General
      4.1.1 Purpose and benefits
      4.1.2 Field of application
      4.1.3 Components of ISO/IEC 15504
      4.1.4 Relationship to other International Standards
  4.2 The assessment framework
      4.2.1 The context of assessment process
      4.2.2 Assessment indicators
  4.3 Competency of assessors
  4.4 Process improvement context
  4.5 Process capability determination context
5 Conformance
Annex A (informative) Classified terms and definitions
      A.1 Model architecture terms
      A.2 Process terms
      A.3 Measurement framework terms
      A.4 Assessment process terms
      A.5 Assessor terms
      A.6 Process improvement terms
      A.7 Process capability determination terms

Presents overall information on the concepts of process assessment and its use in the two contexts of process improvement and process capability determination. It describes how the parts of the suite fit together, and provides guidance for their selection and use. It explains the requirements contained within ISO/IEC 15504, and their applicability to performing assessments.

This part of ISO/IEC15504 provides overall information on the concepts of process assessment and its use in the two contexts of process improvement and process capability determination. It describes how the parts of the suite fit together, and provides guidance for their selection and use. It explains the requirements contained within ISO/IEC15504, and their applicability to performing assessments.

Readers of this guide should familiarize themselves with the terminology and structure of the document suite, and then reference the appropriate parts of the suite for the context in which they propose to conduct an assessment. A more detailed description of the use of ISO/IEC15504 is given in clause4.