BS PAS 46(2002) : 2002
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
IMPROVING LOYALTY - REQUIREMENTS
Hardcopy , PDF
15-10-2009
English
01-01-2002
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Foreword
Introduction
1 Scope
2 Terms and definitions
3 Loyalty process
3.1 General
3.2 Initial review
3.3 Policy
3.4 Planning
3.5 Implementation and operation
3.6 Performance assessment
3.7 Improvement
3.8 Management review
Annex A (informative) Example of a plan
A.1 Quantified key objective
A.2 Outcome indicator
A.3 Prepare plan to achieve key objective
A.4 Draw up targets
Annex B (informative) Examples of a loyalty measurement
process
B.1 Outline of the process
B.2 Examples of key questions for an employee questionnaire
B.3 Examples of key questions for a customer questionnaire
B.4 Examples of additional questions for an employee
questionnaire
B.5 Examples of additional questions for a customer
questionnaire
B.6 Example of a scoring system to establish loyalty
indicators
B.7 Customer value
Bibliography
Figure
Defines requirements to maximise the loyalty of employees, customers and investors to an organization. It applies to all sizes and types of organization.
| Committee |
CL/01
|
| DocumentType |
Standard
|
| Pages |
18
|
| PublisherName |
British Standards Institution
|
| Status |
Withdrawn
|
| BS 8600:1999 | Complaints management systems. Guide to design and implementation |
| BS EN ISO 9000:2015 | Quality management systems. Fundamentals and vocabulary |
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