CAN/CSA-ISO/IEC 29155-3:16

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Abbreviated terms
5 Roles of reports in the IT project performance benchmarking
  framework
6 General requirements and guidance for reporting process
7 Requirements and guidance for contents of reports within
  benchmarking framework
Annex A (informative) - Framework model of IT project
        performance benchmarking in ISO/IEC 29155-1
Bibliography

Specifies general requirements and guidance for reporting processes and contents of typical reports within benchmarking activities of 'the information technology (IT) project performance benchmarking framework' by prescribing: - requirements and guidance for the reporting processes within the benchmarking framework; and - requirements and guidance for the contents of reports.

Preface Standards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the SCC Mirror Committee (SMC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T). For brevity, this Standard will be referred to as \"CAN/CSA-ISO/IEC 29155-3\" throughout. At the time of publication, ISO/IEC 29155-3:2015 is available from ISO and IEC in English only. CSA Group will publish the French version when it becomes available from ISO and IEC. Scope This part of ISO/IEC 29155 provides general requirements and guidance for reporting processes and contents of typical reports within benchmarking activities of \"the information technology (IT) project performance benchmarking framework\" by prescribing: requirements and guidance for the reporting processes within the benchmarking framework; requirements and guidance for the contents of reports. This part of ISO/IEC 29155 focuses on three major activities, i.e. \"conduct benchmarking\", \"maintain repository\", and \"issue benchmarks\" activities. NOTE 1 These activities are selected, not only because the importance of the outcomes of these activities, but also the outcomes of these activities are the direct input for benchmarking users who execute \"core benchmarking\" activities. In addition, benchmarking users are not usually so deeply involved to these activities even though they need in-deep information to understand the benchmarking results or to select appropriate data (i.e. benchmarking repository and benchmarks). This part of ISO/IEC 29155 also focuses on two types of reports in the benchmarking framework: a) the benchmarking report, that describes the results of an instance of benchmarking; b) the explanatory report, that provides complementary information about the released benchmarking repository or benchmark(s). This part of ISO/IEC 29155 is intended for use by stakeholder(s) of IT project performance benchmarking (e.g. benchmarking user, benchmark provider, and benchmarking service provider). NOTE 2 The following are examples of how this part of ISO/IEC 29155 can be used: by a systems and software acquirer (or a third-party agent), to define, order, obtain and evaluate an acceptable and creditable benchmarking report; by a benchmarking service provider, to produce a high-quality benchmarking report; by a benchmark provider, to provide complementary information about the released benchmarking repository or issued benchmarks. It is out of the scope of this part of ISO/IEC 29115 to prescribe the particular names, formats, or explicit contents of the reports of the benchmarking activities.