CLSI GP35 P : 1ED 2009

Abstract
Committee Membership
Foreword
1 Scope
2 Introduction
3 Terminology
4 Planning (Selection of Quality Indicators in a Laboratory)
5 Development of Quality Indicators in a Laboratory
6 Implementation of Quality Indicators in a Laboratory
7 Analysis, Presentation, and Interpretation of Quality
   Indicator Data
8 Acting on Quality Indicator Data
9 Special Considerations
10 Examples of Laboratory Quality Indicators
11 Conclusion
References
Additional References
Appendix A - Example of a Template for Developing Quality
             Indicators
Appendix B - Sample Quality Indicator: Assessing Community
             Provider/Physician Satisfaction of Laboratory
             Services
Appendix C - Sample Quality Indicator: Rate of Mislabeled
             or Unlabeled Samples
Appendix D - Sample Quality Indicator: Quantity Not Sufficient
             Rates for Sweat Testing
Appendix E - Sample Quality Indicator: Verification of
             Abstracted Results Into the Electronic Medical
             Record (EMR)
Appendix F - Sample Quality Indicator: Monitoring the Timeliness
             of Critical Value Reporting and Documentation of
             the Read-Back of Critical Results
Appendix G - Sample Quality Indicator: Blood Wastage Reduction
The Quality Management System Approach
Related CLSI Reference Materials

Gives guidance on development of quality indicators and their use in the medical laboratory.