CLSI QMS20 R : 1ED 2014

Abstract
Committee Membership
Foreword
Chapter 1: Introduction
Chapter 2: The Cost of Quality
Chapter 3: Conclusion
Chapter 4: Supplemental Information
References
Additional References
Appendix A1 - A Detailed Listing of Prevention and
              Appraisal Costs
Appendix A2 - A Detailed Listing of internal and External
              Failure Costs
Appendix B1 - Example of a Generic Worksheet to Calculate
              Failure Cost
Appendix B2 - Example of a Calculated failure Cost for
              Recollected Blood Sample
Appendix B3 - Example of a calculated Failure Cost for a Failed
              Instrument Examination
Appendix B4 - Instructions for Use of the Generic Worksheets to
              Calculate Failure cost
Appendix C - Example of a Quality Report with calculated Failure
             Costs
The Quality Management System Approach
Related CLSI Reference Materials

Gives guidance to a laboratory in understanding and managing the different types of quality costs that affect processes, services, and financial well-being.