Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
3.1 Definitions
3.2 Abbreviations
4 General principles for ease of access and use
4.1 Approaches to ease of access and use
4.2 General principles
5 Access and location
5.1 Location site
5.2 Location signs and visual indications
5.3 Alternative methods for locating terminals
5.4 Lighting
5.5 Accessible route
5.6 Space in front of card-activated devices
5.7 Vestibules
6 Location and layout of operating features
6.1 Introduction
6.2 High level design principles
6.3 Reach and vision
6.4 Approach to the terminal for wheelchair users
6.5 Position and angle of keyboard and display
6.6 Parallax
6.7 Ambient noise
6.8 Speech input/audio output
7 Operating instructions and feedback
7.1 Introduction
7.2 General requirements
7.3 Insertion and retrieval
7.4 Audible signals and messages
7.5 Tactile feedback
7.6 Braille
7.7 Speech output
7.8 Task lighting
8 Screen design
8.1 Introduction
8.2 Text
8.3 Graphics
8.4 Foreground and background colour
8.5 Touch screens
8.6 Scrolling and screen change
9 Keys, keypads and function keys
10 Card handling
10.1 Introduction
10.2 General guidance
10.3 Card swiping
11 Outputs
11.1 Introduction
11.2 General printed outputs
11.3 Receptacle
11.4 Timing of outputs
12 Security and privacy
13 Access from vehicles
13.1 Introduction
13.2 Drive up card reading devices
13.3 Special applications
13.4 Location of ticket machines
14 Hand held devices
14.1 Introduction
14.2 General
14.3 Communication links
14.4 Use of the HHD to locate equipment
15 Contactless cards
15.1 Description and explanation
15.2 Contactless cards: factors to consider:
16 Adoptions to user preferences
16.1 Introduction
16.2 Setting and resetting user preferences
16.3 Card holder control
17 Installation and maintenance
17.1 General
17.2 Installation
17.3 Maintenance
Annex A (informative) About disability (CAE UK Guidelines
for ATMS)
Annex B (informative) Checklist for design of card reading
devices and terminals
Annex C (Informative) Wheel chair and user sizes
Annex D (informative) Requirements for access and location
Annex E (informative) Letters and numerals that are commonly
confused when presented visually
Annex F (informative) Access from vehicles
Bibliography