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DIN EN 14873-2:2005-09

Current

Current

The latest, up-to-date edition.

FURNITURE REMOVAL ACTIVITIES - STORAGE OF FURNITURE AND PERSONAL EFFECTS FOR PRIVATE INDIVIDUALS - PART 2: PROVISION OF THE SERVICE

Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

01-01-2005

€66.07
Excluding VAT

Foreword
Introduction
1 Scope
2 Normative references
3 Delivery of a customer oriented service
  3.1 General
  3.2 Information prior to commencement of service
      3.2.1 Preliminary information
      3.2.2 Further information
      3.2.3 Elements of the agreement
      3.2.4 Human resources
      3.2.5 Technical skills
  3.3 Receipt and release of stored Items
      (minimum provision)
      3.3.1 Action at receipt of items for storage
            (does not apply to self storage)
      3.3.2 Action at release of stored items
            (does not apply to self storage)
      3.3.3 Human resources (does not apply to
            self storage)
      3.3.4 Technical means
  3.4 After sales service
      3.4.1 Monitoring
      3.4.2 Response to feedback
      3.4.3 Resolution of dispute
4 The formal quality policy
  4.1 Establishing the quality policy
  4.2 Maintenance of the quality policy
  4.3 Communication of the quality policy
5 Conducting, controlling and reviewing quality
  policy responsibilities
6 Quality manual
  6.1 General
      6.1.1 Purchasing
      6.1.2 Personnel
      6.1.3 Mechanical or electrical equipment
      6.1.4 Incidents/accidents
      6.1.5 Quality control
  6.2 Control of quality-related documents
  6.3 Subcontractors
  6.4 Elimination of non-standard service
  6.5 Corrective action
  6.6 Training

Defines service activities designed to ensure a customer oriented service for the storage of furniture and personal effects for private individuals.

DocumentType
Standard
Pages
12
PublisherName
German Institute for Standardisation (Deutsches Institut für Normung)
Status
Current

Standards Relationship
NBN EN 14873-2 : 2005 Identical
SN EN 14873-2 : 2006 Identical
EN 14873-2:2005 Identical
NS EN 14873-2 : 1ED 2005 Identical
I.S. EN 14873-2:2005 Identical
UNI EN 14873-2 : 2005 Identical
BS EN 14873-2:2005 Identical
NEN EN 14873-2 : 2005 Identical
NF EN 14873-2 : 2005 Identical
UNE-EN 14873-2:2005 Identical

EN 14873-1:2005 Furniture removal activities - Storage of furniture and personal effects for private individuals - Part 1: Specification for the storage facility and related storage provision
EN 12522-2:1998 Furniture removal activities - Furniture removal for private individuals - Part 2: Provision of service
EN 12522-1:1998 Furniture removal activities - Furniture removal for private individuals - Part 1: Service specification

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