DIN ISO 10002:2019-07
Current
Current
The latest, up-to-date edition.
Quality management- Customer satisfaction- Guidelines for complaints handling in organizations (ISO10002:2018)
Available format(s)
Hardcopy , PDF
Language(s)
German, English
Published date
01-07-2019
€148.32
Excluding VAT
This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement.
| Committee |
TC 176
|
| DocumentType |
Standard
|
| Pages |
0
|
| PublisherName |
German Institute for Standardisation (Deutsches Institut für Normung)
|
| Status |
Current
|
| Standards | Relationship |
| ISO 10002:2018 | Identical |
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