DIN ISO 10002:2019-07
Current
Current
The latest, up-to-date edition.
Quality management- Customer satisfaction- Guidelines for complaints handling in organizations (ISO10002:2018)
Available format(s)
Hardcopy , PDF
Language(s)
German, English
Published date
01-07-2019
Important note : Users cannot be edited or removed once added to your Multi user PDF.
This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement.
| Committee |
TC 176
|
| DocumentType |
Standard
|
| Pages |
0
|
| PublisherName |
German Institute for Standardisation (Deutsches Institut für Normung)
|
| Status |
Current
|
| Standards | Relationship |
| ISO 10002:2018 | Identical |
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