DIN ISO 10003:2019-07
Current
Current
The latest, up-to-date edition.
Quality management – Customer satisfaction – Guidelines for dispute resolution external to organizations (ISO 10003:2018), English translation of DIN ISO 10003:2019-07
Available format(s)
Hardcopy , PDF
Language(s)
German, English
Published date
01-07-2019
€155.42
Excluding VAT
This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization.
| Committee |
TC 176
|
| DocumentType |
Standard
|
| Pages |
0
|
| PublisherName |
German Institute for Standardisation (Deutsches Institut für Normung)
|
| Status |
Current
|
| Standards | Relationship |
| ISO 10003:2018 | Identical |
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