Skip to content
Please enter a keyword to search

  • DIN ISO 9004-2:1992-06

    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

    QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART 2: GUIDELINES FOR SERVICES

    Available format(s):  Hardcopy, PDF

    Withdrawn date:  31-07-2002

    Language(s):  English

    Published date:  31-12-1991

    Publisher:  German Institute for Standardisation (Deutsches Institut für Normung)

    Add To Cart

    Table of Contents - (Show below) - (Hide below)

    0 Einleitung
    1 Anwendungsbereich
    2 Verweisungen auf andere Normen
    3 Begriffe
    4 Merkmale zu Dienstleistungen
      4.1 Dienstleistungsmerkmale und Merkmale des
          Erbringens der Dienstleistung
      4.2 Lenkung von Dienstleistungsmerkmalen und von
          Merkmalen des Erbringens der Dienstleistung
    5 Grundsätze zum Qualitätssicherungssystem
      5.1 Schlüsselaspekte eines Qualitätssicherungssystems
      5.2 Verantwortung der obersten Leitung
      5.3 Personal und Mittel
      5.4 Struktur des Qualitätssicherungssystems
      5.5 Schnittstelle zum Kunden
    6 Ablaufelemente eines Qualitätssicherungssystems
      6.1 Marketingprozess
      6.2 Designprozess
      6.3 Prozess des Erbringens der Dienstleistung
      6.4 Analyse und Verbesserung der Dienstleistung
    Anhang A Beispiele für Dienstleistungen, auf die diese
             Internationale Norm angewendet werden kann
    Anhang B Inhaltsverzeichnis und Querverweise auf
             QualitätssicherungssystemElemente und
             Abschnitte
    Anhang C Literaturhinweise

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Publisher German Institute for Standardisation (Deutsches Institut für Normung)
    Status Withdrawn

    Standards Referenced By This Book - (Show below) - (Hide below)

    DIN ISO 11620 E : 2000 INFORMATION AND DOCUMENTATION - LIBRARY PERFORMANCE INDICATORS
    DIN EN ISO 9004-1:1994-08 QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART: 1: GUIDELINES
    DIN ISO 10012-1:1992-08 QUALITY ASSURANCE REQUIREMENTS FOR MEASURING EQUIPMENT - PART 1: METROLOGICAL CONFIRMATION SYSTEM FOR MEASURING EQUIPMENT
    DIN ISO 10011-1:1992-06 GUIDELINES FOR AUDITING QUALITY SYSTEMS - PART 1: AUDITING
    DIN EN 45012:1990-05 GENERAL REQUIREMENTS FOR BODIES OPERATING ASSESSMENT AND CERTIFICATION/REGISTRATION OF QUALITY SYSTEMS

    Standards Referencing This Book - (Show below) - (Hide below)

    DIN ISO 9002:1990-05 QUALITY SYSTEMS - MODEL FOR QUALITY ASSURANCE IN PRODUCTION AND INSTALLATION
    DIN ISO 10011-2:1992-06 GUIDELINES FOR AUDITING QUALITY SYSTEMS - PART 2: QUALIFICATION CRITERIA FOR QUALITY SYSTEMS AUDITORS
    DIN 55350-18:1987-07 CONCEPTS IN QUALITY AND STATISTICS - CONCEPTS RELATING TO CERTIFICATES ON RESULTS OF QUALITY INSPECTIONS - QUALITY INSPECTION CERTIFICATES
    DIN 55350-31:1985-12 CONCEPTS OF QUALITY MANAGEMENT AND STATISTICS; CONCEPTS OF ACCEPTANCE SAMPLING INSPECTION
    DIN ISO 9003:1990-05 QUALITY SYSTEMS - MODEL FOR QUALITY ASSURANCE IN FINAL INSPECTION AND TEST
    DIN ISO 10011-1:1992-06 GUIDELINES FOR AUDITING QUALITY SYSTEMS - PART 1: AUDITING
    DIN ISO 9000-2 : DRAFT 92 QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - PART 2: GENERIC GUIDELINES FOR THE APPLICATION OF ISO 9001, ISO 9002 AND ISO 9003
    DIN 55350-22:1987-02 CONCEPTS OF QUALITY ASSURANCE AND STATISTICS - CONCEPTS OF STATISTICS - SPECIAL PROBABILITY DISTRIBUTIONS
    DIN ISO 9001:1990-05 QUALITY SYSTEMS - MODEL FOR QUALITY ASSURANCE IN DESIGN/DEVELOPMENT, PRODUCTION, INSTALLATION AND SERVICING
    DIN ISO 9000-3:1992-06 QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - PART 3: GUIDELINES FOR THE APPLICATION OF ISO 9001 TO THE DEVELOPMENT, SUPPLY AND MAINTENANCE OF SOFTWARE
    DIN 55350-33:1993-09 CONCEPTS TO QUALITY MANAGEMENT AND STATISTICS; CONCEPTS OF STATISTICAL PROCESS CONTROL (SPC)
    DIN ISO 10011-3:1992-06 GUIDELINES FOR AUDITING QUALITY SYSTEMS - PART 3: MANAGEMENT OF AUDIT PROGRAMMES
    DIN 55350-24:1982-11 CONCEPTS OF QUALITY ASSURANCE AND STATISTICS; CONCEPTS OF STATISTICS; ANALYTICAL STATISTICS
    DIN 55350-23:1983-04 CONCEPTS OF QUALITY ASSURANCE AND STATISTICS; CONCEPTS OF STATISTICS; DESCRIPTIVE STATISTICS
    DIN ISO 10012-1:1992-08 QUALITY ASSURANCE REQUIREMENTS FOR MEASURING EQUIPMENT - PART 1: METROLOGICAL CONFIRMATION SYSTEM FOR MEASURING EQUIPMENT
    DIN 55350-21:1982-05 CONCEPTS OF QUALITY ASSURANCE AND STATISTICS; CONCEPTS OF STATISTICS; RANDOM VARIABLES AND PROBABILITY DISTRIBUTIONS
    DIN 55350-34:1991-02 CONCEPTS IN THE FIELD OF QUALITY AND STATISTICS; LIMIT OF DETECTION, LIMIT OF DETERMINATION AND CAPABILITY OF A METHOD FOR DETERMINATION
    DIN ISO 9000:1990-05 QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - GUIDELINES FOR SELECTION AND USE
    DIN ISO 9004:1990-05 QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - GUIDELINES
    DIN 40041:1990-12 DEPENDABILITY; CONCEPTS
    View more information

    • Access your standards online with a subscription

      Features

      • Simple online access to standards, technical information and regulations
      • Critical updates of standards and customisable alerts and notifications
      • Multi - user online standards collection: secure, flexibile and cost effective