DR 03474 CP
Superseded
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
Quality of service - Guide to customer expectations
Superseded date
30-06-2017
Published date
12-09-2003
Publisher
Proposes guidance to suppliers of services and products in identifying and understanding customer expectations as a focal aspect of the design and development of products, services and system to achieve customer satisfaction.
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