ECMA TR/82 : 2ED 2009

1 Scope
2 Normative references
3 Terms and definitions
4 Call Origination Scenarios
   4.1 Make Call service - calling device is prompted to go
        off-hook
   4.2 Make Call service - calling device is in hands free
        mode
   4.3 Make Call service - calling device is already off-hook
   4.4 Manually dialled call
   4.5 Manually dialled call showing individual digits dialled
   4.6 Dialling using Dial Digits service
   4.7 Multi-stage dialling
   4.8 Make Call service - called device is busy
   4.9 Make Call service - call attempted to a busy calling
        device (negative acknowledgement)
   4.10 Make Call service - called number is an invalid number
        (negative acknowledgement)
   4.11 Manually dialled call - dialled number is invalid
5 Answering Call Scenarios
   5.1 Answer Call service
   5.2 Manually answering a call
6 Call and Connection Termination Scenarios
   6.1 Device disconnects from a call by going on-hook
        (remaining device is cleared from the call)
   6.2 Device disconnects from a call by going on-hook
        (remaining device goes blocked)
   6.3 Device disconnects from a call using the Clear
        Connection service (remaining device is cleared)
   6.4 Device disconnects from a call using the Clear
        Connection service (remaining device goes
        blocked)
   6.5 Device disconnects from a conference call using the
        Clear Connection service
   6.6 Clearing a two-party call using the Clear Call service
   6.7 Clearing a conference call using the Clear Call service
   6.8 Call is cleared after an alerting time-out
7 External Outgoing Call Scenarios
   7.1 Make Call service - called device is outside the CSTA
        sub-domain
   7.2 Manually dialled call to a device outside the CSTA
        sub-domain
   7.3 Make Call service - busy called device is outside the
        CSTA sub-domain
8 External Incoming Call Scenarios
   8.1 External incoming call (no network information)
   8.2 External incoming call (with network information)
   8.3 External incoming call to a busy device (with network
        information)
9 Forwarding Call Scenarios
   9.1 Call forward - no answer
   9.2 Call forward - immediate
   9.3 Call forward - immediate (with Diverted events)
   9.4 Call forward - busy
   9.5 Call forward - busy (with Diverted events)
10 Call Movement Scenarios
   10.1 Deflect Call service
   10.2 Directed Pickup Call service
   10.3 Group Pickup Call service
   10.4 Manual group pick up
   10.5 Park Call service
11 Holding/Retrieving Call Scenarios
   11.1 Hold Call service
   11.2 Retrieve Call service
12 Consultation Call Scenarios
   12.1 Consultation Call service
   12.2 Manual consultation call
   12.3 Consultation Call service (negative acknowledgement)
   12.4 Consultation Call service - consulted party is busy
   12.5 Consulted party disconnects using the Clear Connection
        service
   12.6 Held party disconnects using the Clear Connection
        service
   12.7 Reconnect Call service
   12.8 Alternate Call service
   12.9 Manual alternate call
13 Transfer Call Scenarios
   13.1 Transfer Call service - screened transfer (with fixed
        view in Transferred event)
   13.2 Transfer Call service - screened transfer (with local
        view in Transferred event)
   13.3 Transfer Call service - blind transfer (with local
        view in Transferred event)
   13.4 Single Step Transfer Call service
14 Conference Call Scenarios
   14.1 Conference Call service
   14.2 Single Step Conference Call service
15 Call Completion Scenarios
   15.1 Call Back Call-Related service - called device is busy
   15.2 Camp On Call service
16 Distributing Call Scenarios
   16.1 Incoming Call to ACD with no available agents
17 Advanced Conferencing Scenarios
   17.1 Creating and enabling a conference
   17.2 Conference Population
   17.3 Conference depopulation
   17.4 Releasing a conference
   17.5 Suspending and resuming a conference

Specifies call scenarios for Services for Computer Supported Telecommunications Applications (CSTA) Phase III (ECMA-269).