EG 202 009-1 : 1.3.1
Current
Current
The latest, up-to-date edition.
USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
Available format(s)
Hardcopy , PDF
Language(s)
English
Important note : Users cannot be edited or removed once added to your Multi user PDF.
Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
4 About telecommunication service QoS
5 Scope of telecommunications offers
6 Methodology to identify the customer's
QoS requirements
7 Measurements
8 Conclusion
Annex A - Bibliography
History
Defines a methodology for the identification of parameters relevant to the users that can be used either to monitor the QoS of Telecom services used by the private customers or for a Service Level Agreement (SLA) between a business customer and a supplier of Telecommunications services such as that proposed in EG 202 009-3.
| Committee |
USER
|
| DocumentType |
Standard
|
| Pages |
49
|
| PublisherName |
European Telecommunications Standards Institute
|
| Status |
Current
|
| TR 102 854 : 1.1.1 | USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; REVIEW OF PRACTICAL EXAMPLES OF SERVICE QOS ASSESSMENTS |
| TR 102 847 : 1.1.1 | USER GROUP; QUALITY OF ICT SERVICES; STANDARDIZATION AND REGULATION REFERENCES IN THE METERING AND BILLING AREA |
| EG 202 843 : 1.2.1 | USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION |
| SR 002 761 : 1.1.1 | USER GROUP; CONSIDERATION FOR SELECTING SUITABLE TELECOMMUNICATION SERVICES AND FOR COMPARING AND BENCHMARKING DIFFERENT SERVICE OFFERS FROM THE USER'S PERSPECTIVE |
| EG 202 057-4 : 1.2.1 | SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 4: INTERNET ACCESS |
| TR 102 538 : 1.1.1 | USER GROUP; LIST OF DEFINITIONS AND ABBREVIATIONS |
| SR 002 564 : 2.0.0 | APPLICABILITY OF EXISTING ETSI AND ETSI/3GPP DELIVERABLES TO EHEALTH |
| TR 103 125 : 1.1.1 | CLOUD; SLAS FOR CLOUD SERVICES |
| EG 202 934 : 1.1.2 | USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; DEFINITION OF QOS INDEXES FOR ALL THE CUSTOMER RELATIONSHIP STAGES |
| ES 202 057-1 : 2.1.1 | SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL |
| EG 202 009-3 : 1.3.1 | USER GROUP; QUALITY OF ICT SERVICES; PART 3: TEMPLATE FOR SERVICE LEVEL AGREEMENTS (SLA) |
| TR 102 805-1 : 1.1.1 | USER GROUP; END-TO-END QOS MANAGEMENT AT THE NETWORK INTERFACES; PART 1: USER'S E2E QOS - ANALYSIS OF THE NGN INTERFACES (USER CASE) |
| EG 202 057-2 : 1.3.2 | SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 2: VOICE TELEPHONY, GROUP 3 FAX, MODEM DATA SERVICES AND SMS |
| TR 102 157 : 1.1.1 | SATELLITE EARTH STATIONS AND SYSTEMS (SES); BROADBAND SATELLITE MULTIMEDIA; IP INTERWORKING OVER SATELLITE; PERFORMANCE, AVAILABILITY AND QUALITY OF SERVICE |
| EG 202 057-1 : 1.3.1 | SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL |
| EG 202 009-2 : 1.3.1 | USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS |
| EG 201 013 : 1.1.1 | HUMAN FACTORS (HF); DEFINITIONS, ABBREVIATIONS AND SYMBOLS |
| TR 101 329-1 : 3.1.2 | TELECOMMUNICATIONS AND INTERNET PROTOCOL HARMONIZATION OVER NETWORKS (TIPHON); END TO END QUALITY OF SERVICE IN TIPHON SYSTEMS; PART 1: GENERAL ASPECTS OF QUALITY OF SERVICE (QOS) |
| ISO/IEC 17021:2011 | Conformity assessment Requirements for bodies providing audit and certification of management systems |
| ISO/IEC 18028-4:2005 | Information technology Security techniques IT network security Part 4: Securing remote access |
| ETR 138 : 20002 | NETWORK ASPECTS (NA); QUALITY OF SERVICE INDICATORS FOR OPEN NETWORK PROVISION (ONP) OF VOICE TELEPHONY AND INTEGRATED SERVICES DIGITAL NETWORK (ISDN) |
| ISO/IEC 15945:2002 | Information technology — Security techniques — Specification of TTP services to support the application of digital signatures |
| EG 202 057-4 : 1.2.1 | SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 4: INTERNET ACCESS |
| EG 201 219 : 1.3.1 | USER REQUIREMENTS; GUIDELINES ON THE CONSIDERATION OF USER REQUIREMENTS WHEN MANAGING THE STANDARDIZATION PROCESS |
| TR 102 276 : 1.1.1 | USER GROUP USER'S QUALITY OF SERVICE CRITERIA FOR INTERNET ACCESS IN EUROPE |
| TS 102 845 : 1.2.1 | USER GROUP; QUALITY OF ICT SERVICES; REQUIREMENTS FOR CHECK-UP ON METERING AND BILLING PROCESSES |
| TS 102 844 : 1.2.1 | USER GROUP; QUALITY OF TELECOM SERVICES; CONFORMITY ASSESSMENT; REQUIREMENTS FOR BODIES PROVIDING QOS ASSESSMENTS AND SURVEYS |
| EG 201 940 : 1.1.1 | HUMAN FACTORS (HF); USER IDENTIFICATION SOLUTIONS IN CONVERGING NETWORKS |
| ISO 7498-2:1989 | Information processing systems Open Systems Interconnection Basic Reference Model Part 2: Security Architecture |
| TS 101 329-5 : 1.1.2 | TIPHON RELEASE 3; TECHNOLOGY COMPLIANCE SPECIFICATION; PART 5: QUALITY OF SERVICE (QOS) MEASUREMENT METHODOLOGIES |
| TR 101 287 : 1.2.1 | NETWORK ASPECTS (NA) - TERMS AND DEFINITIONS |
| TR 102 008 : 1.1.1 | TELECOMMUNICATIONS AND INTERNET PROTOCOL HARMONIZATION OVER NETWORKS (TIPHON) RELEASE 3; TERMS AND DEFINITION |
| ETR 003 : 20002 | NETWORK ASPECTS (NA); GENERAL ASPECTS OF QUALITY OF SERVICE |
| EG 202 843 : 1.2.1 | USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION |
| ISO/IEC 13888-1:2009 | Information technology Security techniques Non-repudiation Part 1: General |
| TR 101 830-1 : 1.5.2 | TRANSMISSION AND MULTIPLEXING (TM); ACCESS NETWORKS; SPECTRAL MANAGEMENT ON METALLIC ACCESS NETWORKS; PART 1: DEFINITIONS AND SIGNAL LIBRARY |
| TR 121 905 : 13.0.0 | DIGITAL CELLULAR TELECOMMUNICATIONS SYSTEM (PHASE 2+) (GSM); UNIVERSAL MOBILE TELECOMMUNICATIONS SYSTEM (UMTS); LTE; VOCABULARY FOR 3GPP SPECIFICATIONS (3GPP TR 21.905 VERSION 14.1.1 RELEASE 14) |
| ISO/IEC 9797-1:2011 | Information technology Security techniques Message Authentication Codes (MACs) Part 1: Mechanisms using a block cipher |
| EG 202 009-3 : 1.3.1 | USER GROUP; QUALITY OF ICT SERVICES; PART 3: TEMPLATE FOR SERVICE LEVEL AGREEMENTS (SLA) |
| GS ISI 003 : 1.1.2 | INFORMATION SECURITY INDICATORS (ISI); KEY PERFORMANCE SECURITY INDICATORS (KPSI) TO EVALUATE THE MATURITY OF SECURITY EVENT DETECTION |
| TS 102 846 : 1.1.1 | USER GROUP; QUALITY OF ICT SERVICES; REQUIREMENTS FOR BODIES PROVIDING CONFORMITY ASSESSMENT OF CHECKING-UP ON METERING AND BILLING PROCESSES |
| ES 202 057-1 : 2.1.1 | SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL |
| TS 102 728 : 1.2.1 | DIGITAL VIDEO BROADCASTING (DVB); GLOBALLY EXECUTABLE MHP (GEM) SPECIFICATION 1.3 (INCLUDING OTT AND HYBRID BROADCAST/BROADBAND) |
| TS 102 852 : 1.1.2 | USER GROUP; QUALITY OF ICT SERVICES; ASSESSMENT PROCESS OF THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES |
| EG 202 009-2 : 1.3.1 | USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS |
| EN 300 462-1-1 : 1.1.1 | TRANSMISSION AND MULTIPLEXING(TM); GENERIC REQUIREMENTS FOR SYNCHRONIZATION NETWORKS - PART 1-1: DEFINITIONS AND TERMINOLOGY FOR SYNCHRONIZATION NETWORKS |
| ISO/IEC 11770-3:2015 | Information technology Security techniques Key management Part 3: Mechanisms using asymmetric techniques |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.