EN 12522-2:1998

Foreword
Introduction
1 Scope
2 Normative references
3 Provision of the usual furniture removal service
  3.1 General
  3.2 Preliminary information
      3.2.1 Human resources
      3.2.2 Technical skills
  3.3 Carrying out phase
      3.3.1 Human resources
      3.3.2 Technical means
  3.4 After sales service
4 Organization and implementation rules of the
  "Furniture Removal" Quality approach
  4.1 Quality policy: drawing up and in-house
      communication
  4.2 Responsibilities, means and personnel for
      conducting, controlling and reviewing the quality
      policy
  4.3 Quality manual
      4.3.1 General
      4.3.2 Purchasing
      4.3.3 Personnel
      4.3.4 Equipment (does not include "consumables"
            e.g. packing material)
      4.3.5 Incidents/accidents
      4.3.6 Quality control
  4.4 Control of quality-related documents
  4.5 Assessment of sub-contractors
  4.6 Elimination of non standard service
  4.7 Corrective action
  4.8 Training

This standard specifies the minimum qualitative and quantitative rules and characteristics of the provision of a furniture removal service, the service specifications of the furniture removal service being defined in prEN 12522-1. The standard also specifies the requirements for a quality approach.