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EN 14873-2:2005

Current

Current

The latest, up-to-date edition.

Furniture removal activities - Storage of furniture and personal effects for private individuals - Part 2: Provision of the service

Published date

08-06-2005

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Foreword
Introduction
1 Scope
2 Normative references
3 Delivery of a customer oriented service
  3.1 General
  3.2 Information prior to commencement of service
      3.2.1 Preliminary information
      3.2.2 Further information
      3.2.3 Elements of the agreement
      3.2.4 Human resources
      3.2.5 Technical skills
  3.3 Receipt and release of stored Items (minimum provision)
      3.3.1 Action at receipt of items for storage
            (does not apply to self storage)
      3.3.2 Action at release of stored items
            (does not apply to self storage)
      3.3.3 Human resources (does not apply to self storage)
      3.3.4 Technical means
  3.4 After sales service
      3.4.1 Monitoring
      3.4.2 Response to feedback
      3.4.3 Resolution of dispute
4 The formal quality policy
  4.1 Establishing the quality policy
  4.2 Maintenance of the quality policy
  4.3 Communication of the quality policy
5 Conducting, controlling and reviewing quality
  policy responsibilities
6 Quality manual
  6.1 General
      6.1.1 Purchasing
      6.1.2 Personnel
      6.1.3 Mechanical or electrical equipment
      6.1.4 Incidents/accidents
      6.1.5 Quality control
  6.2 Control of quality-related documents
  6.3 Subcontractors
  6.4 Elimination of non-standard service
  6.5 Corrective action
  6.6 Training

This European Standard specifies service activities designed to ensure a customer oriented service for the storage of furniture and personal effects for private individuals. Part 1 specifies minimum requirements for the provision of storage facilities, and is applicable to all forms of such storage, whatever the means of containment employed.

Committee
CEN/TC 320
DocumentType
Standard
PublisherName
Comite Europeen de Normalisation
Status
Current

EN 14873-1:2005 Furniture removal activities - Storage of furniture and personal effects for private individuals - Part 1: Specification for the storage facility and related storage provision
EN 12522-2:1998 Furniture removal activities - Furniture removal for private individuals - Part 2: Provision of service
EN 12522-1:1998 Furniture removal activities - Furniture removal for private individuals - Part 1: Service specification

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