EN 15221-7:2012

Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
4 Benchmarking types
5 Benchmarking outputs
6 Benchmarking process
Annex A (normative) - Performance data
Annex B (normative) - Collecting contextual data
Annex C (normative) - Collecting financial data
Annex D (normative) - Collecting spatial data
Annex E (normative) - Collecting environmental data
Annex F (normative) - Collecting service quality data
Annex G (normative) - Collecting satisfaction data
Annex H (informative) - Inherent complications and risks
Annex I (informative) - Benchmarking examples
Bibliography

This European Standard gives guidelines for performance benchmarking and contains clear terms and definitions as well as methods for benchmarking facility management products and services as well as facility management organisations and operations.This European Standard establishes a common basis for benchmarking facility management costs, floor areas and environmental impacts as well as service quality, satisfaction and productivity.This European Standard is applicable to Facility Management as defined in EN 15221-1 and detailed in EN 15221-4.