EN 15733:2009
Current
The latest, up-to-date edition.
Services of real estate agents - Requirements for the provision of services of real estate agents
23-12-2009
Foreword
1 Scope
2 Terms and definitions
3 Client relationship management
4 Information to be provided to the buyer
5 Service delivery
6 Qualifications and competencies of real estate agents
7 Insurance
8 Complaints handling
9 Code of ethics
Annex A (informative) - National legislation existing
Annex B (informative) - A-deviations - Sweden and Slovenia
This European Standard specifies requirements for the services of real estate agents.This European Standard applies to business-to-business and business-to-consumer services.It is to be noted however that legal provisions for real estate agents exist in many countries and they are to betaken into consideration. The real estate agents need to comply with all applicable relevant European andnational legislation. European and national legislations supersede this European Standard in case ofconflicting requirements.The requirements of the European Standard are applicable to the provision of all services including thoseprovided by electronic means and the internet.
| Committee |
CEN/TC 373
|
| DocumentType |
Standard
|
| PublisherName |
Comite Europeen de Normalisation
|
| Status |
Current
|
| Standards | Relationship |
| NEN EN 15733 : 2010 | Identical |
| UNI EN 15733 : 2011 | Identical |
| DIN EN 15733:2011-07 | Identical |
| SN EN 15733 : 2010 | Identical |
| NBN EN 15733 : 2010 | Identical |
| NS EN 15733 : 2009 | Identical |
| PN EN 15733 : 2010 | Identical |
| I.S. EN 15733:2009 | Identical |
| BS EN 15733:2009 | Identical |
| UNE-EN 15733:2010 | Identical |
| NF EN 15733 : 2010 | Identical |
| 14/30256684 DC : 0 | BS EN ISO 17668 - ZINC DIFFUSION COATINGS ON FERROUS PRODUCTS - SHERARDIZING - SPECIFICATION |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
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