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  • EN 15733:2009

    Current The latest, up-to-date edition.

    Services of real estate agents - Requirements for the provision of services of real estate agents

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    Published date:  23-12-2009

    Publisher:  Comite Europeen de Normalisation

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    1 Scope
    2 Terms and definitions
    3 Client relationship management
    4 Information to be provided to the buyer
    5 Service delivery
    6 Qualifications and competencies of real estate agents
    7 Insurance
    8 Complaints handling
    9 Code of ethics
    Annex A (informative) - National legislation existing
    Annex B (informative) - A-deviations - Sweden and Slovenia

    Abstract - (Show below) - (Hide below)

    This European Standard specifies requirements for the services of real estate agents.This European Standard applies to business-to-business and business-to-consumer services.It is to be noted however that legal provisions for real estate agents exist in many countries and they are to betaken into consideration. The real estate agents need to comply with all applicable relevant European andnational legislation. European and national legislations supersede this European Standard in case ofconflicting requirements.The requirements of the European Standard are applicable to the provision of all services including thoseprovided by electronic means and the internet.

    General Product Information - (Show below) - (Hide below)

    Committee CEN/TC 373
    Document Type Standard
    Publisher Comite Europeen de Normalisation
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    14/30256684 DC : 0 BS EN ISO 17668 - ZINC DIFFUSION COATINGS ON FERROUS PRODUCTS - SHERARDIZING - SPECIFICATION

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    View more information

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