This European Standard specifies minimum requirements for service providers as well as the competencies, knowledge and skills of their involved staff charged with the planning, design, installation, commissioning, verification, handover or maintenance of fire safety systems and/or security systems, regardless whether these services are provided on-site or remotely.This European Standard is applicable to services for fire safety systems and/or security systems, which are fire detection and fire alarm systems, fixed fire fighting systems and alarm systems and to combinations of such systems including those parts of an alarm transmission system for which the service provider has contractually accepted responsibility. Social alarm systems and alarm receiving centers are not included.This European Standard applies regardless of project size or organizational structure or size.Fire detection and fire alarm systems include voice alarm systems.Fixed fire fighting systems include such as water based and gas extinguishing systems, smoke and heat control and exhaust systems.Alarm systems include such as intruder and hold-up alarm systems, access control systems, periphery protection systems, video surveillance-systems, other monitoring and surveillance systems related to security applications.