EN 50134-7:2017

European foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 General requirements
5 Marketing
6 Sale and referral
7 Assessment
8 Installation
9 Alarm monitoring
10 Response arrangements
11 Operational records
12 Service and maintenance
13 Risk management
14 Service development and improvement
15 Workforce

This standard applies to the delivery of social alarms services by organisations, whether through the use of paid or voluntary staff. It does not apply to the use of social alarm systems to enhance informal arrangements between an individual and their close friends and family for the provision of assistance, although it may provide advice on the issues that such individuals may need to consider.This standard specifies requirements for social alarm service providers for effective and efficient management, policy and procedures for:a)general requirements;b)marketing;c)sale and referral;d)assessment;e)installation;f)alarm monitoring;g)response arrangement;h)operational records;i)service and maintenance;j)risk management;k)service development and improvement;l)workforce.NOTEThe effectiveness of a social alarm service is largely dependent upon the management of the system and its integration with other services.