EN 9110:2018

This document includes EN ISO 9001:2015 quality management system requirements and specifies additional civil and military aviation maintenance and continuing airworthiness industry requirements, definitions and notes. It is emphasized that the requirements specified in this document are complementary (not alternative) to customer and applicable statutory and regulatory requirements. If there is a conflict between the requirements of this document and customer or applicable statutory or regulatory requirements, the latter shall take precedence. This International Standard specifies requirements for a quality management system when an organization:a)needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; andb)aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size or the products and services it provides.NOTE 1In this International Standard, the terms "product" or "service" only apply to products and services intended for or required by, a customer.NOTE 2Statutory and regulatory requirements can be expressed as legal requirements.