EN ISO 16091:2002

Foreword
Introduction
1 Scope
  1.1 General
  1.2 Tailoring
2 Normative references
3 Terms, definitions and abbreviated terms
  3.1 Terms and definitions
  3.2 Abbreviated terms
4 Fundamentals of integrated logistic support
  4.1 Project context
  4.2 ILS main concepts
      4.2.1 Integration concept
      4.2.2 Availability, supportability and human factors
      4.2.3 Life cycle cost and operational risk
5 Management requirements for ILS
  5.1 General
  5.2 Control of logistic activities
      5.2.1 Objectives and requirements
      5.2.2 Control of risks
      5.2.3 Concurrent development
      5.2.4 Validation
      5.2.5 Customer participation
      5.2.6 Integration and synchronization
      5.2.7 Work breakdown structure
      5.2.8 Appropriate phasing
  5.3 Logistic support
      5.3.1 Customer summary
      5.3.2 Supplier response
      5.3.3 Strategy
  5.4 Reports
      5.4.1 Overall project report
      5.4.2 Project review report
      5.4.3 Lessons learned report
6 Management requirements for logistic support analysis
  6.1 Control of logistic analyses
  6.2 Study and validation of support requirements
      6.2.1 General
      6.2.2 Identification of logistic support elements
      6.2.3 Assessment of resources
      6.2.4 Technology impact
      6.2.5 Evaluation of alternatives
      6.2.6 Test, evaluation and validation
  6.3 Requirements for LSA reports
7 Management requirements for support elements
  7.1 General
  7.2 Control of support element activities
  7.3 Support element definition and development
      7.3.1 Operation and maintenance task identification
      7.3.2 Customer defined location
      7.3.3 Prediction of consumption
      7.3.4 Support
      7.3.5 Unexpected operational events
  7.4 Management of the production of support elements
      7.4.1 General
      7.4.2 Re-use of equipment
      7.4.3 Provisioning plan
      7.4.4 Support equipment acquisition plan
      7.4.5 Support facilities plan
      7.4.6 Packaging, handling, storage and transportation plan
      7.4.7 Software support plan
      7.4.8 Technical assistance plan
      7.4.9 Manpower allocation
      7.4.10 Training plan
8 ILS requirements for information management
  8.1 Integration of logistic support into overall
      information/documentation management
  8.2 Data processing
      8.2.1 General
      8.2.2 Logistic support data items
      8.2.3 Pertinent data
      8.2.4 Performance reports
      8.2.5 Logistic support data
      8.2.6 Validated data
      8.2.7 Data flow
      8.2.8 Data control
  8.3 Information system installation/operation
      8.3.1 Media and interface requirements
      8.3.2 Information system
Bibliography

ISO 16091:2002 describes the set of management requirements needed to identify and provide logistic support, so the customer can operate and maintain a product in its operational environment for the expected lifetime.These requirements also aim, throughout the product life cycle, at implementing everything pertinent to the control of the risks considered as critical regarding the operational objectives.The management requirements are applicable to those activities necessary to design, develop, deliver, deploy and manage an organized and structured set of materials and software, services, processes and information dedicated to support the system throughout its life cycle.ISO 16091:2002 specifies management, studies, production activities, information management processes and tasks to meet the customer's need for logistic support.When viewed from the perspective of a specific programme or project context, the requirements defined in ISO 16091:2002 should be tailored to match the genuine requirements of a particular profile and circumstances of a programme or project.