EN ISO 41012:2018

ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights:· essential elements in FM sourcing processes;· FM roles and responsibilities in sourcing processes;· development processes and structures of typical agreement models.ISO 41012:2017 is applicable to:· strategic processes related to service and support functions for the core business;· development of FM strategies;· development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;· development of FM information systems;· FM education and research;· organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).