ETR 167 : 20001
Current
The latest, up-to-date edition.
HUMAN FACTORS (HF); USER INSTRUCTIONS FOR PUBLIC TELECOMMUNICATIONS SERVICES; DESIGN GUIDELINES
Hardcopy , PDF
English
Important note : Users cannot be edited or removed once added to your Multi user PDF.
Foreword
1 Scope
2 References
3 Abbreviations
4 Introduction
5 Guideline principles
5.1 Instructions
5.2 Information amount
5.3 Information content
5.4 Completeness of information
5.5 Compatibility of instructions
5.6 Instructional steps
5.7 Modular presentation
5.8 Locating information
5.9 Information legibility
5.10 Indication of movements
5.11 Emergency information
5.12 Labelling
5.13 Pictographic instructions
5.14 Textual instructions
5.15 Choice of language
5.16 Multiple languages
5.17 Alternative methods for presenting instructions
5.18 International calls
5.19 Tariffs
5.20 Other information
6 Index
Annex A: Example of the implementation of the design principles
History
Provides a set of guideline principles for the design of user instructions for public telecommunications terminals, particularly as applied to payphones.
| Committee |
HF 1
|
| DocumentType |
Standard
|
| Pages |
16
|
| PublisherName |
European Telecommunications Standards Institute
|
| Status |
Current
|
| TS 102 577 : 1.1.1 | HUMAN FACTORS (HF); PUBLIC INTERNET ACCESS POINTS (PIAPS) |
| IEC 60416:1988 | General principles for the formulation of graphical symbols |
| ISO 4196:1984 | Graphical symbols — Use of arrows |
| ETR 116 : 20001 | HUMAN FACTORS GUIDELINES FOR ISDN TERMINAL EQUIPMENT DESIGN |
| ISO 3864:1984 | Safety colours and safety signs |
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