ETR 261-3 : 20001

Foreword
Introduction
1 Scope
2 References
3 Definitions, symbols and abbreviations
  3.1 Definitions
4 General Introduction
  4.1 The Problem
  4.2 The Approach
  4.3 The Target
5 Experiment on UPT
  5.1 UPT Services
  5.2 The UPT user interface
  5.3 User-to-system interaction in the UPT services
  5.4 Task analysis for the UPT services
  5.5 Scenarios for UPT
  5.6 Test design for UPT
  5.7 Test bed for UPT
  5.8 Data capture for UPT
  5.9 Subjects
  5.10 Results
6 Experiment on ISDN
  6.1 ISDN Supplementary Services
  6.2 The ISDN User Interface
  6.3 The User-to-system interaction in the ISDN services
  6.4 Task Analysis for the ISDN Services
  6.5 Scenarios for ISDN
  6.6 Test design for ISDN
  6.7 Test bed for ISDN
  6.8 Data capture for ISDN
  6.9 Subjects
  6.10 Performance data
  6.11 Answers to the questionnaire
  6.12 Other subjective results
  6.13 Proposed solutions
7 Conclusions
Annex A: User-to-system interaction in the UPT services
      A.1 UPT registration
      A.2 UPT deregistration
      A.3 UPT outcall
Annex B: Instructions and scenarios for UPT services
      B.1 UPT registration
      B.2 UPT deregistration
      B.3 UPT outcall
Annex C: Questionnaire on UPT Services
Annex D: User-to-system interaction in the ISDN services
      D.1 ISDN Call Barring (activation)
      D.2 ISDN Call Forwarding Unconditional (activation)
      D.3 ISDN Three-Party Conference
Annex E: Instructions and Scenarios for the ISDN Services
      E.1 ISDN Call Barring
      E.2 ISDN Call Forwarding
      E.3 ISDN Three-Party Conference
Annex F: Questionnaire on ISDN Services
History

States the results of the research work conducted to develop a European Telecommunication Standard (ETS) defining a harmonized minimum man-machine interface (MMI) for the access and control of public network based telecommunications services, and in particular supplementary services.