ETSI EG 202 009-2 V1.3.1 (2014-12)
Current
The latest, up-to-date edition.
User Group; Quality of telecom services; Part 2: User related indicators on a service specific basis
Hardcopy , PDF
English
01-12-2014
Intellectual Property Rights
Foreword
Modal verbs terminology
Introduction
1 Scope
2 References
3 Definitions and abbreviations
4 QoS methodology implementation
5 QoS parameters for the technical quality
for the service utilization
6 QoS indicators and parameters for all service life cycle
steps other than utilization
7 Specific service elements
8 Specific aspects of the general public users' criteria
9 Conclusion
Annex A - Bibliography
History
Specifies a reference model to evaluate the Quality of Service from the users point of view.
| DocumentType |
Standard
|
| Pages |
75
|
| PublisherName |
European Telecommunications Standards Institute
|
| Status |
Current
|
| ETSI EG 202 009-1 V1.3.1 (2014-12) | User Group; Quality of telecom services; Part 1: Methodology for identification of indicators relevant to the Users |
| ETSI EG 202 009-3 V1.3.1 (2015-07) | User Group; Quality of ICT services; Part 3: Template for Service Level Agreements (SLA) |
| ETSI EG 201 013 V1.1.1 (1997-04) | Human Factors (HF); Definitions, abbreviations and symbols |
| ISO/IEC 17021:2011 | Conformity assessment — Requirements for bodies providing audit and certification of management systems |
| ETSI EG 202 009-3 V1.3.1 (2015-07) | User Group; Quality of ICT services; Part 3: Template for Service Level Agreements (SLA) |
| ETSI EG 202 009-1 V1.3.1 (2014-12) | User Group; Quality of telecom services; Part 1: Methodology for identification of indicators relevant to the Users |
| ISO/IEC 9646-3:1998 | Information technology — Open Systems Interconnection — Conformance testing methodology and framework — Part 3: The Tree and Tabular Combined Notation (TTCN) |
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