Foreword
Acknowledgements
1 Introduction
1.1 Overview
1.2 Assumptions
2 Summary of the Appraisal Method
2.1 Overview
2.2 Appraisal Method
2.3 Appraisal Roles
2.4 Appraisal Instruments
2.5 How to Read the Process Activity Summaries
3 Preparation Phase Activities
3.1 Preparation Phase Overview
3.2 Preparation Phase Activities
4 On-Site Phase Activities
4.1 On-Site Phase Overview
4.2 On-Site Phase Activities
5 Post-Appraisal Phase Activities
5.1 Post-Appraisal Phase Overview
5.2 Post-Appraisal Phase Activities
6 Guidance for Initiating an Appraisal
6.1 Introduction
6.2 Using Business Goals in the Appraisal Method
6.3 Tailoring the Appraisal Method Based on
Organizational Content
6.4 Selecting Appraisal Personnel
6.5 Selecting Programs to be Appraised
6.6 Tailoring the Appraisal Questionnaire
6.7 Tracking and Maintaining Appraisal Data
6.8 Developing the Rating Profile
6.9 Rating Presentation Formats
6.10 Developing Findings
Annexes
A Template for Appraisal Method Opening Briefing
B Template for Appraisal Method Final Briefing
C Example Schedule for an Appraisal
D Appraisal Method Training Support
E Site Coordination Checklist
F Appraisal Method Scoring Charts
G Individual Interview Exploratory Questions
H Appraisal Questionnaire