GR 230 CORE : ISSUE 2

1. Introduction
    1.1 Purpose and Scope
    1.2 Reasons for Reissue
    1.3 Document Organization
    1.4 Requirements Terminology
    1.5 Requirements Labeling Conventions
2. Engineering Complaints
    2.1 Applicable Uses of Engineering Complaints
    2.2 Emergency or Special Handling
    2.3 Non-Applicable Uses of Engineering Complaints
    2.4 Roles and Responsibilities
    2.5 EC Documentation
    2.6 Billing for Customer-Applied Resolution
    2.7 Unsatisfactory Resolution of an Engineering Complaint
    2.8 Escalation of an Engineering Complaint
    2.9 Selection and Handling of Defective Product Samples
    2.10 Electronic Engineering Complaint Systems
3. Flowcharts
Appendix A : Forms
Appendix B : Major System/Subsystem List
List of Figures
3-1. Opening Phase
3-2. Monitor/Investigation Phase
3-3. Implementation/Closure Phase

Document provides the industry with generic requirements for interfacing with any customer and supplier on matters that concern Engineering Complaints, effectively.