GR 839 CORE : ISSUE 1

1 Introduction
  1.1 Use of These Requirements
  1.2 Purpose of This Document
  1.3 Scope
  1.4 Relation to Other Bellcore Documents
  1.5 Requirements Terminology
  1.6 Requirement Labelling Conventions
  1.7 Tier I/Tier II Terminology
  1.8 Organization of This Document
  1.9 Seven-Phase Training Development and Delivery
      Process
  1.10 Relationship of Training and Documentation
  1.11 New Requirements Sections in This Issue
  1.12 TR-839 Sections Discontinued
  1.13 Expected Training Support
  1.14 Expected End-of-Phase and Continuing Output
       Documents
2 Needs Analysis
  2.1 General Requirements
  2.2 End-of-Phase Output: Needs Analysis Document
3 Job Study
  3.1 Purpose of a Job Study
  3.2 General Requirements
  3.3 End-of-Phase Output: Job Study Document
4 Course and Curriculum Design and Development
  4.1 General Requirements
  4.2 Course Developer Qualifications
  4.3 Course Numbering and Naming
  4.4 Modular Course Design
  4.5 Design of Computer-Based/Multimedia-Based
      Training (CBT/MBT)
  4.6 CBT/MBT Interoperability Testing and Support
  4.7 CBT/MBT Usability Testing and Support (Human
      Factors Perspective)
  4.8 Tier I Maintenance Training
  4.9 Tier II Maintenance Training
  4.10 Differences Training
  4.11 Assistance to BCCs
  4.12 End-of-Phase Output: Course Design Document
5 Course Materials Development
  5.1 General Requirements
  5.2 Instructional Documentation Material
  5.3 Media
  5.4 Training Aids, Databases, Job Aids, Facilities,
      and Equipment
  5.5 Student Tests and Evaluation Tools
  5.6 End-of-Phase Output: Administrator and Instructor
      Guides; Draft Course Materials
6 Review and Field Test
  6.1 General Requirement
  6.2 Review
  6.3 Field Test
  6.4 End-of-Phase Output: Successful Field Test/
      Field Trial Report
7 Course Delivery
  7.1 General Requirements
  7.2 Instructor Qualifications
  7.3 Instructor-Led Training Delivery
  7.4 Self-Training Delivery
  7.5 Computer-Based/Multimedia-Based Training
      (CBT/MBT) Delivery
  7.6 Distance Learning Delivery
  7.7 Continuing Output: Student Accomplishments
      During Training
  7.8 Continuing Output: Product and Training
      Availability Matrix
8 Evaluation and Update
  8.1 General Requirements
  8.2 Evaluation
  8.3 Update
  8.4 End-of-Phase Output: Evaluation Reports
Appendix A: Quality Assurance/Conformance Checklist
Appendix B: Course Developer and Instructor Training
References
Glossary

Defines Telcordia's view of the generic requirements for training that a service provider would typically expect suppliers to provide with their products purchased by the service provider. Includes training on both hardware- and software-related network element products (mainly switching and transport systems), operations systems, and any other training required by a service provider, whether the training is given directly by system suppliers or by third party (contracted) course developers or training providers.