GR 839 CORE : ISSUE 1
Current
The latest, up-to-date edition.
GENERIC REQUIREMENTS FOR SUPPLIER-PROVIDED TRAINING
12-01-2013
1 Introduction
1.1 Use of These Requirements
1.2 Purpose of This Document
1.3 Scope
1.4 Relation to Other Bellcore Documents
1.5 Requirements Terminology
1.6 Requirement Labelling Conventions
1.7 Tier I/Tier II Terminology
1.8 Organization of This Document
1.9 Seven-Phase Training Development and Delivery
Process
1.10 Relationship of Training and Documentation
1.11 New Requirements Sections in This Issue
1.12 TR-839 Sections Discontinued
1.13 Expected Training Support
1.14 Expected End-of-Phase and Continuing Output
Documents
2 Needs Analysis
2.1 General Requirements
2.2 End-of-Phase Output: Needs Analysis Document
3 Job Study
3.1 Purpose of a Job Study
3.2 General Requirements
3.3 End-of-Phase Output: Job Study Document
4 Course and Curriculum Design and Development
4.1 General Requirements
4.2 Course Developer Qualifications
4.3 Course Numbering and Naming
4.4 Modular Course Design
4.5 Design of Computer-Based/Multimedia-Based
Training (CBT/MBT)
4.6 CBT/MBT Interoperability Testing and Support
4.7 CBT/MBT Usability Testing and Support (Human
Factors Perspective)
4.8 Tier I Maintenance Training
4.9 Tier II Maintenance Training
4.10 Differences Training
4.11 Assistance to BCCs
4.12 End-of-Phase Output: Course Design Document
5 Course Materials Development
5.1 General Requirements
5.2 Instructional Documentation Material
5.3 Media
5.4 Training Aids, Databases, Job Aids, Facilities,
and Equipment
5.5 Student Tests and Evaluation Tools
5.6 End-of-Phase Output: Administrator and Instructor
Guides; Draft Course Materials
6 Review and Field Test
6.1 General Requirement
6.2 Review
6.3 Field Test
6.4 End-of-Phase Output: Successful Field Test/
Field Trial Report
7 Course Delivery
7.1 General Requirements
7.2 Instructor Qualifications
7.3 Instructor-Led Training Delivery
7.4 Self-Training Delivery
7.5 Computer-Based/Multimedia-Based Training
(CBT/MBT) Delivery
7.6 Distance Learning Delivery
7.7 Continuing Output: Student Accomplishments
During Training
7.8 Continuing Output: Product and Training
Availability Matrix
8 Evaluation and Update
8.1 General Requirements
8.2 Evaluation
8.3 Update
8.4 End-of-Phase Output: Evaluation Reports
Appendix A: Quality Assurance/Conformance Checklist
Appendix B: Course Developer and Instructor Training
References
Glossary
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