I.S. EN 12522-1:1999

Foreword
Introduction
1 Scope
2 Normative references
3 Definitions
    3.1 furniture removal service
    3.2 furniture removal contract
    3.3 waybill (instructions and work completion
          declarations)
    3.4 quotation
    3.5 accepted quotation
    3.6 packing
    3.7 handling
    3.8 transport
    3.9 delivery
    3.10 formalities at loading and after actual delivery
    3.11 provision of the furniture removal service
    3.12 pre-move survey
    3.13 loss or damage insurance
4 Minimum and optional furniture removal service
    4.1 General principles
          4.1.1 Professionalism of the personnel
          4.1.2 Suitability of the transport equipment
          4.1.3 Suitability of packing material
    4.2 Initial contact and preliminary information
    4.3 Specifications of the minimum furniture removal
          service
    4.4 Recommendations for additional, optional services
5 Contractual and statutory document
    5.1 General
    5.2 Quotation
    5.3 Declaration of value
    5.4 Waybill
6 Principles governing the conditions of the contract
    6.1 The conditions of the contract
    6.2 Services carried out by the company
    6.3 Information concerning the circumstances affecting
          the carrying out of the removal
    6.4 Carrying out of the removal by third parties
    6.5 Terms of payment
    6.6 Cancellation of the contract
    6.7 Liability
    6.8 Procedures relating to compensation in the event
          of claims concerning loss or damage
    6.9 Formalities to be observed in the event of
          claims relating to loss or damage

Defines minimum qualitative and quantitative rules and characteristics of a furniture removal service.