I.S. EN 14534:2016

National Foreword
European foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviations
5 Transit time as a Quality-of-Service indicator
6 Methodology
7 Report
8 Quality control
9 The Annexes
Annex A (normative) - Accuracy calculation
Annex B (normative) - Transit Time Calculation
Annex C (normative) - Comparability of Measurement
        Results
Annex D (normative) - Design of aggregated Fields of
        Study
Annex E (normative) - Additional Requirements for
        continuous Fields of Study [CMS/SCMS]
Annex F (normative) - Quality control
Annex G (normative) - Auditing
Annex H (informative) - Purpose of postal Quality of
        Service standards
Annex I (informative) - Considerations before implementing
        EN 14534
Annex J (informative) - Design basis
Annex K (informative) - Implementing EN 14534
Annex L (informative) - Application of the accuracy
        calculation
Annex M (informative) - Changes to the 2003 version
        of EN 14534
Bibliography

Gives methods for measuring the end-to-end transit-time of domestic and crossborder bulk mail, collected, processed and delivered by postal service operators.