I.S. EN 17478:2021
Current
The latest, up-to-date edition.
Transport Services - Customer communications for passenger transport services - A Universal Design approach
Hardcopy , PDF
English
10-01-2022
For Harmonized Standards, check the EU site to confirm that the Standard is cited in the Official Journal.
Only cited Standards give presumption of conformance to New Approach Directives/Regulations.
Dates of withdrawal of national standards are available from NSAI.
European foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Applying a Universal Design approach
5 User characteristics, capabilities and preferences
6 Requirements for communication following a Universal Design approach
7 Evaluation of the application of a Universal Design approach
Annex A (informative) Business aspects of Universal Design
Annex B (informative) The 7 Principles and 29 Guidelines of Universal Design
Annex C (informative) User characteristics, capabilities and preferences
Annex D (informative) Tables for using the Universal Design Principles and Guidelines in passenger transport services communication design
Annex E (informative) Tables mapping the Universal Design Principles and Guidelines to the design guidance in Annexes F, G and H
Annex F (informative) Written communication
Annex G (informative) Verbal communication
Annex H (informative) Digital communication
Bibliography
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