I.S. EN 9110:2015

RATIONALE
FOREWORD
Foreword
Introduction
0.1 General
0.2 Process approach
Quality management systems - Requirements
1 Scope
2 Normative references
3 Terms and definitions
4 Quality management system
5 Management responsibility
6 Resource management
7 Product realization
8 Measurement, analysis and improvement
9 Notes
Bibliography

Defines requirements for a quality management system where an organization: (a) needs to demonstrate its ability to consistently provide that meets customer and applicable statutory and regulatory requirements, and (b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.