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CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017)
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Available format(s): Hardcopy, PDF
Language(s): English
Published date: 01-01-2017
Publisher: National Standards Authority of Ireland
For Harmonized Standards, check the EU site to confirm that the Standard is cited in the Official Journal.Only cited Standards give presumption of conformance to New Approach Directives/Regulations.Dates of withdrawal of national standards are available from NSAI.
National ForewordEuropean forewordForewordIntroduction1 Scope2 Normative references3 Terms and definitions4 Client requirements for CCC service provisioning5 Customer experience6 Client relationship with the CCCBibliography
Describes requirements for organizations using the services of customer contact centres (CCC).
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