Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Uses, benefits and limitations of statistics
5 Reporting statistical data
6 Collecting statistical data
Annex A (normative) - Measuring the use of electronic
library services
Annex B (normative) - Recommended categories for further
statistical analysis
Annex C (normative) - Grossing up
Bibliography
Index