• I.S. EN ISO/IEC 19796-1:2009

    Current The latest, up-to-date edition.

    INFORMATION TECHNOLOGY - LEARNING, EDUCATION AND TRAINING - QUALITY MANAGEMENT, ASSURANCE AND METRICS - PART 1: GENERAL APPROACH

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date:  01-01-2009

    Publisher:  National Standards Authority of Ireland

    For Harmonized Standards, check the EU site to confirm that the Standard is cited in the Official Journal.
    Only cited Standards give presumption of conformance to New Approach Directives/Regulations.

    Dates of withdrawal of national standards are available from NSAI.

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Terms and definitions
    3 Process model
      3.1 Descriptive model
      3.2 Reference Framework for Quality Descriptions (RFDQ):
          process model
          3.2.1 Process model description
    4 Conformance
    Annex A (informative) - Explanation for the use of the model
    Annex B (informative) - DIN process model (DIN PAS 1032-1)
    Annex C (informative) - French code of practice in E-Learning
          (AFNOR Z76-001)
    Annex D (informative) - Reference Quality Criteria (RQC)
          DIN PAS 1032-1
    Annex E (informative) - Harmonized model for quality management
          for learning, education, and training:
          mapping CELTSC and RFDQ
    Annex F (informative) - Specific quality objectives
    Annex G (informative) - References

    Abstract - (Show below) - (Hide below)

    Gives a common framework to describe, specify, and understand critical properties, characteristics, and metrics of quality.

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Publisher National Standards Authority of Ireland
    Status Current

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10015:1999 Quality management Guidelines for training
    ISO/IEC 11179-3:2013 Information technology — Metadata registries (MDR) — Part 3: Registry metamodel and basic attributes
    DIN PAS 1032-1 : 2004 LEARNING, EDUCATION AND TRAINING FOCUSING ON E-LEARNING - PART 1: REFERENCE MODEL FOR QUALITY MANAGEMENT AND QUALITY ASSURANCE - PLANNING, DEVELOPMENT, REALIZATION AND EVALUATION OF PROCESSES AND OFFERS IN LEARNING, EDUCATION AND TRAINING
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/IEC Guide 2:2004 Standardization and related activities General vocabulary
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