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QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
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Available format(s): Hardcopy, PDF
Withdrawn date: 25-06-2019
Language(s): English
Published date: 01-01-2007
Publisher: National Standards Authority of Ireland
ForewordIntroduction0.1 General0.2 Relationship with ISO 9001 and ISO 90040.3 Relationship with ISO 10002 and ISO 100030.4 Statements regarding conformity1 Scope2 Normative references3 Terms and definitions4 Guiding principles5 Code framework6 Planning, design and development7 Implementation8 Maintenance and improvementAnnex A (informative) - Simplified examples of components of codes for different organizationsAnnex B (informative) - Inter-relationship of ISO 10001, ISO 10002 and ISO 10003Annex C (informative) - Guidance for small businessesAnnex D (normative) - Guidance on accessibilityAnnex E (normative) - Guidance on input from interested partiesAnnex F (informative) - Code frameworkAnnex G (informative) - Guidance on adopting a code provided by another organizationAnnex H (normative) - Guidance on preparing the codeAnnex I (normative) - Guidance on preparing communication plansBibliography
Specifies guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.
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