I.S. ISO 9004-2:1994
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART 2: GUIDELINES FOR SERVICES
Hardcopy , PDF
26-04-1994
English
30-06-1992
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1 Scope
2 Normative references
3 Definitions
4 Characteristics of services
4.1 Service and service delivery characteristics
4.2 Control of service and service delivery characteristics
5 Quality system principles
5.1 Key aspects of a quality system
5.2 Management responsibility
5.3 Personnel and material resources
5.4 Quality system structure
5.5 Interface with customers
6 Quality system operational elements
6.1 Marketing process
6.2 Design process
6.3 Service delivery process
6.4 Service performance analysis and improvement
Annexes
A (informative) Examples to which this part of ISO 9004 may
be applied
B (informative) Cross-reference of quality system elements
and clauses
C (informative) Bibliography
Gives guidance for establishing and implementing a quality system within an organization. It is based on the generic principles of internal quality management.
| DevelopmentNote |
Also numbered as I.S. EN 29004-2. (09/2006)
|
| DocumentType |
Standard
|
| Pages |
32
|
| PublisherName |
National Standards Authority of Ireland
|
| Status |
Withdrawn
|
| Standards | Relationship |
| ISO 9004-2:1991 | Identical |
| EN 29004-2:1993/AC:1997 | Identical |
| ISO 10011-3:1991 | Guidelines for auditing quality systems Part 3: Management of audit programmes |
| ISO 10011-1:1990 | Guidelines for auditing quality systems Part 1: Auditing |
| ISO 8402:1994 | Quality management and quality assurance — Vocabulary |
| ISO 9002:1994 | Quality systems — Model for quality assurance in production, installation and servicing |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9003:1994 | Quality systems Model for quality assurance in final inspection and test |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO 10012-1:1992 | Quality assurance requirements for measuring equipment Part 1: Metrological confirmation system for measuring equipment |
| ISO 10011-2:1991 | Guidelines for auditing quality systems — Part 2: Qualification criteria for quality systems auditors |
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