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    I.S. ISO 9004-2:1994

    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

    QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART 2: GUIDELINES FOR SERVICES

    Available format(s):  Hardcopy, PDF

    Withdrawn date:  26-04-1994

    Language(s):  English

    Published date:  30-06-1992

    Publisher:  National Standards Authority of Ireland

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    Table of Contents - (Show below) - (Hide below)

    1 Scope
    2 Normative references
    3 Definitions
    4 Characteristics of services
      4.1 Service and service delivery characteristics
      4.2 Control of service and service delivery characteristics
    5 Quality system principles
      5.1 Key aspects of a quality system
      5.2 Management responsibility
      5.3 Personnel and material resources
      5.4 Quality system structure
      5.5 Interface with customers
    6 Quality system operational elements
      6.1 Marketing process
      6.2 Design process
      6.3 Service delivery process
      6.4 Service performance analysis and improvement
    Annexes
    A (informative) Examples to which this part of ISO 9004 may
       be applied
    B (informative) Cross-reference of quality system elements
       and clauses
    C (informative) Bibliography

    Abstract - (Show below) - (Hide below)

    Gives guidance for establishing and implementing a quality system within an organization. It is based on the generic principles of internal quality management.

    General Product Information - (Show below) - (Hide below)

    Development Note Also numbered as I.S. EN 29004-2. (09/2006)
    Document Type Standard
    Publisher National Standards Authority of Ireland
    Status Withdrawn

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10011-3:1991 Guidelines for auditing quality systems Part 3: Management of audit programmes
    ISO 10011-1:1990 Guidelines for auditing quality systems Part 1: Auditing
    ISO 8402:1994 Quality management and quality assurance — Vocabulary
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9003:1994 Quality systems Model for quality assurance in final inspection and test
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO 10012-1:1992 Quality assurance requirements for measuring equipment Part 1: Metrological confirmation system for measuring equipment
    ISO 10011-2:1991 Guidelines for auditing quality systems — Part 2: Qualification criteria for quality systems auditors
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