IEC 61968-8:2015
Current
The latest, up-to-date edition.
Application integration at electric utilities - System interfaces for distribution management - Part 8: Interfaces for customer operations
Hardcopy , PDF
English, English - French
27-05-2015
FOREWORD
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
4 Reference and information models
5 Customer support message types
Annex A (normative) - XML schemas for message payloads
Bibliography
IEC 61968-8:2015 specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise.
| Committee |
TC 57
|
| DevelopmentNote |
Stability date: 2018. (05/2015) A Bilingual edition has been published on 09/08/2016. (08/2016)
|
| DocumentType |
Standard
|
| Pages |
58
|
| PublisherName |
International Electrotechnical Committee
|
| Status |
Current
|
| Standards | Relationship |
| DIN EN 61968-8:2017-03 | Identical |
| NF EN 61968-8 : 2016 | Identical |
| NBN EN 61968-8 : 2016 | Identical |
| NEN EN IEC 61968-8 : 2016 | Identical |
| BS EN 61968-8:2016 | Identical |
| CEI EN 61968-8 : 2016 | Identical |
| EN 61968-8:2016 | Identical |
| UNE-EN 61968-8:2016 | Identical |
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