IS 15700 : 2018
Current
The latest, up-to-date edition.
Quality Management Systems — Requirements for Service Quality by Public Service Organizations ( First Revision )
Hardcopy
English
01-01-2018
This standard specifies requirements for a quality management system where a public service organization a) needs to demonstrate its ability to consistently provide effective and efficient service that meets customer and applicable legal, statutory and regulatory requirements; b) aims to enhance customer satisfaction; and c) aims to continually improve its service and service delivery process.
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