ISO 10004:2018
Current
The latest, up-to-date edition.
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
English, French, Spanish, Castilian
16-07-2018
Important note : Users cannot be edited or removed once added to your Multi user PDF.
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.
| Committee |
ISO/TC 176/SC 3
|
| DocumentType |
Standard
|
| Pages |
35
|
| PublisherName |
International Organization for Standardization
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| NEN ISO 10004:2018 | Identical |
| ÖNORM ISO 10004:2023 07 15 | Identical |
| DIN ISO 10004:2019-07 | Identical |
| PN-ISO 10004:2020-07 | Identical |
| UNI ISO 10004 : 2019 | Identical |
| NS-ISO 10004:2018 | Identical |
| BS ISO 10004:2018 | Identical |
| UNE-ISO 10004:2019 | Identical |
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