ISO 10004:2018
Current
The latest, up-to-date edition.
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Hardcopy , PDF
English, French, Spanish, Castilian
16-07-2018
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.
| Committee |
ISO/TC 176/SC 3
|
| DocumentType |
Standard
|
| Pages |
35
|
| PublisherName |
International Organization for Standardization
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| NEN ISO 10004:2018 | Identical |
| ÖNORM ISO 10004:2023 07 15 | Identical |
| DIN ISO 10004:2019-07 | Identical |
| PN-ISO 10004:2020-07 | Identical |
| NS-ISO 10004:2018 | Identical |
| BS ISO 10004:2018 | Identical |
| UNE-ISO 10004:2019 | Identical |
| I.S. EN ISO 9004:2018 | Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018) |
| IEEE/ISO/IEC 15288-2023 | ISO/IEC/IEEE International Standard - Systems and software engineering--System life cycle processes |
| ISO/TS 9002:2016 | Quality management systems — Guidelines for the application of ISO 9001:2015 |
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